Velitechs (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and the choices you have when you use our website and services.
This policy applies to our website, contact forms, consultation requests, email communications, and any other interactions you have with Velitechs online, as well as our software products (including ecommerce platforms) where this Privacy Policy is made available.
We may collect information in the following ways:
When you contact us, request a quote, book a consultation, create an account, place an order on a store powered by our software, or communicate with us, you may provide: your name, email address, phone number, company name, order details, delivery details, project details, and any other information you choose to include in your message.
When you browse our website or use our services, we may automatically collect technical and usage data such as: device type, browser type, pages visited, approximate location (city/region), referral source, and general website interaction data. This helps us understand how visitors use the site and improve performance.
We may use cookies (small text files stored on your device) and similar technologies to enable site functionality, remember preferences, measure traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.
We use your information for the purposes below:
• To respond to inquiries, messages, and consultation requests.
• To evaluate project requirements and provide proposals or quotations.
• To provide, operate, and improve our services and website performance.
• To communicate with you about service updates, changes, or support needs.
• To send transactional service notifications (for example, account alerts and order-related updates where applicable).
• To send marketing updates only where permitted or where you have consented (you can opt out anytime).
• To protect our website and business from fraud, misuse, or security threats.
• To comply with legal obligations and enforce our policies.
Some Velitechs services (including our ecommerce software) may enable businesses to send transactional notifications to their customers via messaging channels such as WhatsApp (e.g., order confirmations, payment alerts, delivery updates, and important account/service notices).
When this functionality is used, we may process data such as phone numbers, message content (the text or template used for the notification), and related delivery metadata strictly for the purpose of delivering these messages, troubleshooting delivery issues, preventing abuse, and maintaining service reliability. We do not use WhatsApp message content for advertising or unrelated profiling.
Where applicable, we process personal information based on one or more of the following legal bases: (a) your consent, (b) performance of a contract or steps prior to entering into a contract, (c) our legitimate interests (such as improving services and protecting our business), and (d) compliance with legal obligations.
We do not sell your personal information. We may share information only in the following circumstances:
• Service Providers: with trusted vendors who help us operate our website or provide services (e.g.,
hosting, analytics, email delivery), under confidentiality obligations.
• Legal Requirements: where required by law, court order, or to protect rights, safety, and security.
• Business Transfers: if our business is involved in a merger, acquisition, or asset sale, information
may be transferred as part of that transaction, subject to applicable laws.
• Business Clients (Tech Provider Role): Velitechs may act as a technology provider for businesses that use our software. In such cases, we process personal information on behalf of those businesses and according to their instructions, solely to provide the requested services (such as sending transactional notifications).
Our services may integrate with third-party platforms to deliver functionality. For example, when sending WhatsApp notifications, we may use Meta Platforms, Inc. services (including WhatsApp Business APIs). Information shared with such platforms is processed in accordance with their policies and applicable laws. We encourage you to review the privacy policies of any third-party platforms you interact with.
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet is completely secure. We encourage you to avoid sending sensitive information through website forms.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymize it in accordance with reasonable practices.
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, delete, or restrict the use of your information, and the right to object to certain processing. You may also withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us using the details provided below. We may request verification before responding to certain requests.
If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link (if available) or by contacting us. Note that we may still send important service-related messages where appropriate.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party services you use.
Our website and services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. When we update the policy, we will revise the “Last updated” date below.
Last updated: January 1, 2026
If you have questions or requests regarding this Privacy Policy, contact us at: privacy@velitechs.com.
+234 813 698 9822